Vacancies

Key Responsibilities:

• Establish long-term relationships with clients and maintain high levels of client satisfaction
• Manage the day-to-day needs of high-demand clients regarding system configurations & builds, seasonal updates, user trainings and issue resolution
• Develop a strong understanding of the Accredit product offerings and demonstrate expertise in system implementation and solving customer issues via our prescribed issue processes
• Provide extensive on-site client and tech support for a wide variety of Accredit US events
• Collaborate with the domestic and global team on client needs and product developments

Job Type:

• Full-time, remote
• Upwards of 40% travel required
• 3-5 years of experience working in event management/support or B2B software support

Required skills:

• Demonstrate a highly analytical and logical approach to aligning the Accredit platform offerings to our client’s workflow to ensure high-level productivity
• Efficient & thorough project management skills.
• Ability to travel extensively across the US.
• Manage increasing levels of responsibilities with an ability to prioritize.
• Self-starter, with the ability to work remotely for a week or more at a time.
• Understanding of information security and data handling
• Experience working with IT, Event Technology or CRM systems
• Experience working with Microsoft Programs (Excel, Word, PowerPoint etc.)
• Strong relationship-building and customer service skills.
• Excellent communication skills – written & verbal.
• Strong interpersonal skills, on the phone, in virtual meetings, face-to-face and within a team environment.

Desired skills:

• CSS/HTML Experience
• SQL Experience
• Event Technology Experience
• Background in event operations, professional sports, college sports, ticketing, or credentialing.

Please send a resume to Thomas Standley at t.standley@accredit-solutions.com